Click & Collect: Seamlessly connecting online and physical stores

Yes, an integrated store locator for the checkout process is part of the solution. If you also require a standalone store locator on your website, both can be combined using the same Location CMS in the background – allowing you to manage all store data centrally in one place.

By connecting to your ERP or PIM system, real-time product availability per store can be displayed directly on the map and within the checkout. Alternatively, availability can be managed manually via the Location CMS. This ensures that customers can see whether a product is available for pickup at their preferred location before placing an order.

Implementation typically takes 6–8 weeks, from initial concept to go-live, depending on your e-commerce platform and store network size. Standard integrations can be completed faster, while more complex ERP integrations may require additional time. We support you throughout all project phases: analysis, concept, development, and post-launch optimisation.

With Reserve & Collect, customers reserve products online and pay in-store upon pickup – ideal for consultation-intensive products such as fashion or furniture. With Buy & Collect, customers pay online and simply pick up their order in-store, making it faster and more efficient – ideal for groceries, pharmacy items, and fast-moving consumer goods. SmartMaps allows you to offer both models simultaneously.

Yes, Click & Collect is fully GDPR-compliant. The solution is exclusively hosted in certified German data centres and carries recognised quality seals such as “Software Hosted in Germany” and “fair.digital.” All map rendering and location services are delivered entirely via SmartMaps – without tracking, cookies, or data transfers to third countries. As a result, no cookie consent is required for the store locator functionality.

Yes, the solution is highly scalable and supports anything from a few store locations to several thousand. Multi-brand and multi-tenant structures can also be managed within a single system, making it ideal for both small retailers and large enterprises with complex retail networks.

Yes, combining Click & Collect with address validation is strongly recommended. With SmartMaps address validation, you can significantly reduce input errors during checkout – whether customers choose in-store pickup or home delivery. A ready-to-use plugin is available for OXID eCommerce via the OXID Solution Hub, while other platforms can integrate the feature via API.

No, Click & Collect can also be implemented using partner locations such as local retailers, parcel shops, or pickup stations. Manufacturers without their own store networks often use the SmartMaps dealer locator to guide customers to the nearest point of sale or distribution partner.